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LOVEJILI Contact: Where Each Kind of Question Belongs

Send your question to the desk that can act on it. This site is a reference written by the LOVEJILI Team; it does not run the LOVEJILI lobby, it holds no accounts, and it has no e-mail inbox or support desk of its own. Everything about your account is handled on the lobby.

Account, Deposit and Withdrawal Questions

These go to the lobby’s own live chat, which the lobby labels 24/7 ONLINE CUSTOMER SERVICE and opens from Live Support or Customer Service.

When you write to it, put everything in the first message:

  1. Your username, never your password.
  2. What happened, in one sentence.
  3. The time it happened, and the amount and method if money is involved.
  4. A screenshot of any error, with no password or full card number showing.

Nobody genuine needs your password, a code sent to your phone, or a full card number. If someone asks, end the conversation.

Payment Questions About a Wallet or Bank

If money left your GCash, Maya, GrabPay or bank account but did not reach the lobby, contact the wallet or bank as well as the lobby’s chat. They hold the record of the transfer and the reference number that traces it. Keep that reference until the matter is closed.

Questions About Gambling Harm

If gambling is causing you trouble, these lines answer:

  1. PAGCOR’s National Problem Gambling Helpline, (02) 8248-9568, which PAGCOR says connects to trained counselors.
  2. For a mental health crisis, the NCMH Crisis Hotline, which the helpline’s own site gives as 1553 or 1800-1888-1553.

The LOVEJILI responsible play notes list more help, including PAGCOR’s self-exclusion programme.

Questions About This Site

This site has no contact form and no published e-mail address, because no mailbox has been set up for it. What it read on the lobby, where its figures come from and how it is paid are set out on the about page, and what it collects about visitors is set out in the privacy policy. If a page here looks wrong, check the lobby itself: the lobby is the authority on its own screens, rules and figures.

What This Site Cannot Do

It cannot reset a password, approve a withdrawal, change a bank card, confirm a promotion or look up a balance. Only the lobby’s own support can do those things, once it has matched you to your account.

You must be 21 or older to gamble, and every page here is written for adults.