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LOVEJILI Forgot Password: Three Causes and the Fix for Each

Press Forgot Password under the Login button and follow its steps with the mobile number you registered to hand.

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LOVEJILI or Love Jili Login
Press Login in the lobby's header, type your Username and Password, tick Remember only on your own phone, and press the button.
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The lobby's phone footer shows GCash, Maya and GrabPay marks, a banner names PayMaya, and a promotion's terms require a linked bank card.
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Press Register and fill in five required fields: Username, Password, Confirm password, Mobile number and a captcha typed from an image.
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A LOVEJILI forgot password moment has three usual causes: a typo you keep repeating, a password you genuinely lost, or a username you have mixed up. Each has its own fix, and the reset link on the Login form handles the second. Work through the causes below in order. The pillar on every Love Jili game lane maps the rest of the lobby; this page only gets you back in.

Cause 1: The Password Is Right but Typed Wrong

Most “forgotten” passwords are typed wrongly rather than forgotten. Phones capitalise the first letter, add a space after a suggestion, or swap a zero for an O.

Problem

The form says the password is wrong, though you are sure of it.

Fix
Turn off auto-capitalise and predictive text, then type the password into the field slowly. Check caps lock on a computer. Try it once more and stop; repeated guesses only slow you down.
  1. Type the password into a notes app first to see it plainly.
  2. Copy it, then paste it into the Password field.
  3. Delete the note straight after.

Cause 2: A True LOVEJILI Forgot Password Case

This is what Forgot Password exists for. It sits on the Login form beside Remember.

Problem

You cannot remember the password at all.

Fix
Press Forgot Password and follow each step it shows, with the mobile number you registered in your hand. Set a new password you have not used anywhere else and store it somewhere private.
Have this readyWhy
Your usernameA reset is tied to one account
The mobile number you registeredIt is the identifying field on the register form
The phone with that SIMAny message the reset sends goes there
A new password, decided in advanceSo you do not improvise a weak one

The Love Jili login steps page covers signing in again once the new password is set.

Cause 3: The Username Is the Real Problem

Many people mix up their username and their mobile number. The Login form asks for the Username you chose at sign-up, not the number.

Problem

Every password fails, even freshly reset ones.

Fix
Check which username you are typing. If you used your number as the username at sign-up, type it exactly as you entered it then; if you cannot recall the username at all, ask Live Support with your registered number.

The five LOVEJILI login register fields page shows what you were asked at sign-up, which helps you remember what you typed.

LOVEJILI Account Verification Before a Reset

Support can only help if it can match you to the account. Three details do that:

  1. The username on the account.
  2. The mobile number entered on the register form.
  3. Your recent activity, if asked, such as the last deposit method you used.

Never send your password, a full card number or a code that arrives by text to anyone, support included. A genuine helper needs your username and number, nothing more.

Still Not Working?

If the reset link stalls or no message reaches your phone, take it to Live Support in the lobby and give these in one message:

  1. Your username.
  2. The mobile number you registered.
  3. What you pressed, what the screen said, and the time it happened.
  4. A screenshot of any error, with no password visible.

The LOVEJILI customer service checklist page explains where the chat sits and how to write a message that gets settled first time.

Related guides

FAQ

Where is Forgot Password on LOVEJILI?

It is on the Login form itself, beside Remember and under the Username and Password fields. Press it from the same form you normally sign in with.

Do I need my mobile number to reset a LOVEJILI password?

Have it ready. The register form makes the mobile number a required field, so it is the detail that identifies your account, and support will match it to your username.

Nakalimutan ko ang username ko, ano ang gagawin?

Message Live Support with the mobile number you registered. A password reset cannot help until you know which username it belongs to.

Heading over to LOVEJILI?

LOVEJILI keeps your account, balance and promotions on its own lobby; nothing of yours is stored here.

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